The CIE Source team will ship orders out as soon as possible, but this will not always be the same day as your order. In general, please allow 2-3 business days for processing time. If we anticipate a longer lead time, it will be noted in the item description. We do not guarantee delivery or shipment dates. Orders are shipped to the delivery address noted in the customer order.
We use Fedex Ground shipping on all US shipments and Fedex International Economy for all international shipments
You will receive an email confirming your order shortly after you have placed it. If you do not receive that email, please check your spam folder and see if you can locate it. This is especially important because if you have not received the order confirmation email you also will not receive the email with your shipment notification and tracking information.
CIE Source cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage.
You the customer are responsible for filing any claims with carriers for damaged and/or lost shipments.