Frequently Asked Questions
Ordering Information
We offer multiple options for order placement,Email: cs@myciesource.com Phone: (312) 224-2536 Fax: (312) 212-5534 Mail: 516 N. Ogden Avenue, #111, Chicago, IL 60642 Online Store: www.myciesource.com
Yes, we do! You can email, fax or mail your purchase orders to us: Email: cs@myciesource.com Fax: (312) 212-5534 Mail: 516 N. Ogden Avenue, #111, Chicago, IL 60642
We are an approved vendor with school districts nationwide, so chances are we're already approved by your district. In the event that we're not yet registered as a vendor with your district, please contact us and we are happy to fill out the required paperwork to become approved.
Our standard delivery timeframe is approximately 2-3 weeks after your order is placed. However, many of our bestselling titles are "Quick Ship", meaning that they will ship from our warehouse in Chicago within 24 hours after your order is placed, assuming we have enough stock to fulfill your order
We do offer discounts on orders to individual CIE Schools. If you are a school district adopting a textbook, please contact us to discuss a large quantity discount.
Returns will only be accepted if CIE Source has supplied the wrong book (different Title/Author/ISBN from the one we originally quoted),. If you receive a book that has been damaged, please contact CIE Source to ask about obtaining a return authorization. Under no circumstances will returns be accepted without our prior written authorization.
Payment Information
The following payment options are available with CIE Source: Credit Card (CIE Source accepts Visa, Master Card and American Express), Paypal, Check (Checks can be sent to: CIE Source, 516 N. Ogden Avenue, #111, Chicago, IL 60642 USA).
Wire Transfer (please contact us for wire transfer details), School or District Purchase Order (sent via email, fax or mail to CIE Source) ***Please note that for online orders, your credit card will be charged at the time your order is placed.
For all North American customers ordering via phone, fax, email or purchase order, the payment terms are “payment upon receipt” of the order.
For all international customers (outside the USA and Canada) ordering via phone, fax, email or purchase order, pre-payment is required on all orders.
VAT or local taxes may be assessed by Fedex for delivery to an international address – the responsibility for payment of these taxes rests solely with the international customer and will not be paid by CIE Source under any circumstances.
Shipping Information
Shipping is included in the website price for all customers in the Continental USA. International customers should note that additional shipping charges will apply.
We ship all North American orders via Fedex Ground. International orders are shipped via Fedex International Economy.
Sample Information
Yes, we do! CIE Source offers two easy options for previewing our textbooks: you can either order individual examination copies, or borrow subject-specific Sample Sets (which include all of the bestselling textbooks for the subject you request).
Please complete your Examination Copy Request here.
Individual Examination Copies: If you are a teacher, instructor, or professor and would like to consider a book for classroom use, CIE Source will send you a complementary examination copy for review during a sixty-day period. At the end of the sixty day review period, we ask that you return the examination copy to CIE Source. In the event that you decide you would like to keep the examination copy and do not return it to CIE Source, an invoice will be issued to you for the cost of the book. Sample Sets: Sample Sets include all of the bestselling textbooks for the subject you request. Sample Sets can be borrowed for three weeks (21 days) at a time. Schools pay round-trip shipping costs ($50.00/set) for the Sample Set as a whole. You can request a CIE Source individual examination copy or order a sample set by contacting customer support by Email at: cs@myciesource.com.
Product Information
We include books that are not yet published in our website so that you can consider these books when making purchasing decisions. If a book is not yet published, you will see the "Release Date" noted in the book details on our website.